Last Updated: April 17, 2026
At Salty Breakers, all products are custom-made and produced on demand based on customer-provided specifications. Due to the personalized nature of these items, returns are not accepted as a general practice and are strictly limited to the conditions outlined in this Policy. By placing an order, you acknowledge that each item is uniquely produced and cannot be restocked, resold, or reassigned once production begins.
This Policy reflects the operational requirements of custom production. Once an order is placed, materials are allocated and production is scheduled specifically for that order. These processes begin promptly and cannot be reversed without incurring losses that cannot be recovered.
Salty Breakers reserves the right to interpret and apply this Return Policy at its sole discretion, consistent with applicable law. Any exception granted shall not establish precedent or waive our right to enforce this Policy in future cases.
Returns are not accepted under normal circumstances. All products are manufactured based on the exact specifications submitted and approved by the customer at checkout. This includes all customization elements such as design, text, size, color, and product selection, which are considered final once an order is confirmed.
Returns will not be accepted for customer-related issues, including incorrect spelling, formatting errors, dissatisfaction with design outcomes, incorrect selections, or changes in preference after delivery. Approval at checkout constitutes confirmation that all details are accurate and accepted.
Customers are solely responsible for reviewing order details before purchase. Once production begins, the order is considered final and cannot be modified, canceled, or returned outside of the limited exceptions defined in this Policy.
Returns may be accepted only in cases where a product contains a verified manufacturing defect, misprint, or fulfillment error directly attributable to Salty Breakers. All requests must be supported by clear and sufficient evidence demonstrating the issue.
Eligible defects are limited to production-related issues such as material flaws, printing errors, or incorrect items shipped due to internal error. Minor variations in color, alignment, or material appearance that occur during standard production do not qualify as defects.
Each request will be evaluated on a case-by-case basis using submitted documentation and internal records. Approved claims may result in a replacement, store credit, or refund, with the resolution determined at our sole discretion.
All return requests must be submitted within twenty-one (21) days from the confirmed delivery date. Requests submitted after this period will not be accepted, except where required by applicable law.
Customers must provide complete documentation when submitting a request, including the order number, a detailed description of the issue, and clear photographic evidence showing the defect or error. Incomplete submissions may result in denial of the claim.
Salty Breakers reserves the right to verify all claims using internal records, including order details, production logs, and delivery confirmation. Submission of a request does not guarantee approval and may require additional review.
No items may be returned without prior written authorization from Salty Breakers. Unauthorized returns will not be accepted, processed, or eligible for any form of resolution.
If a return is approved, customers must follow all instructions provided, including packaging requirements and shipping procedures. Failure to comply with these instructions may result in rejection of the return.
Returned items must remain in the condition specified during authorization. Items that show signs of use, alteration, or damage unrelated to the reported issue may be rejected upon inspection.
For approved claims, Salty Breakers may offer a replacement, store credit, or refund depending on the nature of the issue. The form of resolution will be determined at our sole discretion based on the specific circumstances.
Refunds, if issued, may include the original purchase price and applicable shipping costs where the error is attributable to us. Processing times may vary depending on the payment provider and method used.
Approval of a return does not constitute an admission of liability and is provided solely as a resolution for verified issues within the scope of this Policy.
For approved returns resulting from verified errors on our part, Salty Breakers may provide a prepaid return shipping label or reimburse shipping costs at its discretion.
Customers are responsible for shipping costs associated with unauthorized or ineligible returns. We are not responsible for items lost, delayed, or damaged during return transit, and use of a trackable shipping method is recommended.
All returned items are subject to inspection upon receipt. Refunds or replacements will only be processed after verification that the returned item meets the approved conditions.
Salty Breakers is not responsible for delays, damages, or losses that occur after an order has been transferred to a third-party shipping carrier. Once the carrier takes possession, responsibility for delivery rests with the carrier.
Customers are responsible for providing accurate shipping information at the time of purchase. Orders delivered to incorrect or incomplete addresses provided by the customer are considered fulfilled and are not eligible for return or refund.
If an order arrives damaged or is missing, the customer must report the issue within the required timeframe and provide sufficient documentation. Claims may be subject to review and verification before any resolution is provided.
Certain items are not eligible for return under any circumstances. This includes gift cards, digital products, and final sale items.
These items are considered final at the time of purchase and are not subject to refund, exchange, or replacement unless required by applicable law.
If you have questions regarding this Return Policy or wish to submit a request, you may contact us using the information below. All inquiries must include sufficient details to identify the order and describe the issue clearly.
We may require verification of identity or proof of purchase before processing any request. Response times may vary depending on the complexity of the inquiry.
Email: help@saltybreakers.com
Phone: 855-799-3484
Address: Salty Breakers: 6740 Crosswinds Dr N Ste K, St. Petersburg, FL 33710
