BLACK FRIDAY TO CYBER MONDAY, NOV 27-30: BUY 2 GET 1 FREE, NO COUPON NEEDED. SHOP NOW
BLACK FRIDAY TO CYBER MONDAY, NOV 27-30: BUY 2 GET 1 FREE, NO COUPON NEEDED. SHOP NOW
Last Updated: April 17, 2026
At Salty Breakers, our mission is to deliver coastal gear and home decor you can rely on. We stand behind our quality, and if something is not right with your order, we are committed to making the resolution straightforward.
Salty Breakers reserves the right to interpret and apply this Return Policy at its sole discretion, consistent with applicable law. Any exception we grant does not establish precedent or waive our right to enforce this Policy in future cases.
We recognize that ordering apparel, headwear, and eyewear online requires confidence in sizing and fit.
Eligible Items: Standard apparel (polos, t-shirts, sweatshirts), hats, and sunglasses.
Size Exchanges and Store Credit: If an apparel item does not fit as expected, contact us within 30 days of delivery. We will arrange an exchange for the correct size or issue store credit toward another item.
Condition Requirements: Items must be in their original, unwashed, and unworn condition with all original tags attached.
First-Time Buyer Assurance: If this is your first apparel purchase with us and the fit is incorrect, contact our support team and we will assist you in securing the correct size.
Select items across our catalog—such as custom-commissioned wooden surfboards, personalized art, and made-to-order decor—are manufactured specifically upon receipt of an order.
Final Sale Designation: Custom-engraved, personalized, or made-to-order artwork pieces are final sale once production commences and are ineligible for returns due to change of mind.
Quality Assurance: Any handcrafted or made-to-order item that arrives damaged, misprinted, or defective remains fully covered under our replacement policy (detailed in Section 3).
If your order arrives damaged during transit, exhibits a manufacturing or printing defect, or contains an incorrect item:
Contact returns@saltybreakers.com within 30 days of delivery.
Provide your order number, a summary of the issue, and clear photographic documentation showing the defect, damage, or incorrect product (including photos of the external packaging if transit damage occurred).
Upon review and verification, Salty Breakers will dispatch an immediate replacement at no cost to you or issue a full refund to your original payment method.
Salty Breakers may verify claims using order details, production logs, delivery confirmation, and other relevant internal records. Submitting a request does not guarantee approval, and we may request additional information before reaching a decision.
To initiate an exchange or return:
Submit Request: Email your order number and request details to returns@saltybreakers.com
Authorization and Instructions: Our customer service team will review your order and respond within 1 to 2 business days with return authorization details and the designated return address.
Note: Because items ship from our Florida facilities as well as specialized production studios, please do not return merchandise to the origin address on the shipping label without prior written authorization.
Dispatch: Package the item securely. Once tracking is confirmed or the return is received, your replacement, store credit, or refund will be processed immediately.
Customers must return items in the condition specified in the authorization. We may reject items that show signs of use, alteration, or damage unrelated to the reported issue.
Approved Refunds: Authorized refunds are submitted to your original payment method within 3 to 5 business days. Processing times by your financial institution may require an additional 3 to 5 business days to reflect on your account statement.
Shipping Charges: For defective, damaged, or incorrectly fulfilled items, Salty Breakers provides a prepaid shipping label. For standard size exchanges, we cover the outgoing shipping cost of your replacement item.
Our approval of a return does not constitute an admission of liability. We provide approved resolutions only for verified issues that fall within the scope of this Policy.
Multiple Shipments: Orders containing multiple product categories may dispatch in separate packages from our St.Petersburg facility and partner production studios. Each package will receive an independent tracking number.
Tracking Discrepancies: If tracking reflects a "Delivered" status but the shipment cannot be located, contact our team within 7 business days. We will assist in coordinating with the carrier to verify delivery coordinates and initiate an investigation.
Salty Breakers does not accept responsibility for delays, damage, or loss that occurs after we transfer an order to a third-party shipping carrier. After the carrier takes possession of the shipment, the carrier assumes responsibility for delivery.
Customers must provide accurate shipping information when placing an order. If a customer provides an incorrect or incomplete address and the carrier delivers the order accordingly, we consider the order fulfilled and do not offer a return or refund on that basis.
If an order arrives damaged or does not arrive, the customer must report the issue within the required timeframe and provide sufficient documentation. Salty Breakers may review and verify the claim before providing a resolution.
Salty Breakers does not accept returns for certain items under any circumstances, including gift cards, digital products, and final sale items.
We consider these items final at the time of purchase and do not provide refunds, exchanges, or replacements unless applicable law requires otherwise.
If you have questions about this Return Policy or wish to submit a request, you may contact us using the information below. Please include enough information for us to identify the order and understand the issue.
We may require identity verification or proof of purchase before processing a request. Response times may vary depending on the complexity of the inquiry.
Email: returns@saltybreakers.com
Phone: 855-799-3484
Address: Salty Breakers: 6740 Crosswinds Dr N Ste K, St. Petersburg, FL 33710
