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10% OFF ORDERS OVER $25 USE CODE COASTAL VIBES
Get 10% off orders $25+ with code COASTAL VIBES. Shop the Collection
Last Updated: April 17, 2026
At Salty Breakers, we custom-make all products on demand according to customer-provided specifications. Because each item is personalized, we generally do not accept returns except under the conditions outlined in this Policy. By placing an order, you acknowledge that we produce each item specifically for you and cannot restock, resell, or reassign it once production begins.
This Policy reflects the requirements of custom production. After you place an order, we allocate materials and schedule production specifically for that order. These processes begin promptly, and reversing them may cause losses that we cannot recover.
Salty Breakers reserves the right to interpret and apply this Return Policy at its sole discretion, consistent with applicable law. Any exception we grant does not establish precedent or waive our right to enforce this Policy in future cases.
Salty Breakers does not accept returns under normal circumstances. We manufacture products according to the specifications customers submit and approve at checkout. These specifications include design, text, size, color, and product selection, and they become final once we confirm the order.
We do not accept returns for customer-related issues, including incorrect spelling, formatting errors, dissatisfaction with design outcomes, incorrect selections, or changes in preference after delivery. By approving the order at checkout, the customer confirms that all submitted details are accurate and accepted.
Customers must review all order details before purchase. Once production begins, we consider the order final and do not allow modifications, cancellations, or returns outside the limited exceptions described in this Policy.
Salty Breakers may accept a return when a product contains a verified manufacturing defect, misprint, or fulfillment error that we caused. Customers must provide clear and sufficient evidence showing the issue.
Eligible defects include production-related issues such as material flaws, printing errors, or incorrect items that we shipped because of an internal error. Minor variations in color, alignment, or material appearance that occur during normal production do not qualify as defects.
We review each request individually using the documentation provided and our internal records. For approved claims, we may provide a replacement, store credit, or refund. Salty Breakers will determine the appropriate resolution at its sole discretion.
All return requests must be submitted within twenty-one (21) days from the confirmed delivery date. We will not accept requests submitted after this period unless applicable law requires otherwise.
Customers must provide complete documentation with each request, including the order number, a detailed description of the issue, and clear photographs showing the defect or error. We may deny claims that do not include sufficient information.
Salty Breakers may verify claims using order details, production logs, delivery confirmation, and other relevant internal records. Submitting a request does not guarantee approval, and we may request additional information before reaching a decision.
Customers must receive written authorization from Salty Breakers before returning any item. We will not accept or process unauthorized returns.
When we approve a return, the customer must follow the instructions we provide, including packaging requirements and shipping procedures. Failure to comply with these instructions may result in rejection of the return.
Customers must return items in the condition specified in the authorization. We may reject items that show signs of use, alteration, or damage unrelated to the reported issue.
For approved claims, Salty Breakers may provide a replacement, store credit, or refund based on the nature of the issue. We will determine the appropriate resolution at our sole discretion based on the circumstances.
When we issue a refund for an error attributable to us, the refund may include the original purchase price and applicable shipping costs. Processing times may vary depending on the payment provider and payment method.
Our approval of a return does not constitute an admission of liability. We provide approved resolutions only for verified issues that fall within the scope of this Policy.
For approved returns involving a verified error on our part, Salty Breakers may provide a prepaid return shipping label or reimburse eligible shipping costs at its discretion.
Customers must pay shipping costs for unauthorized or ineligible returns. Salty Breakers does not accept responsibility for items that carriers lose, delay, or damage during return transit. We recommend using a trackable shipping method.
We inspect all approved returns after receiving them. We will process a refund or replacement only after confirming that the returned item meets the approved conditions.
Salty Breakers does not accept responsibility for delays, damage, or loss that occurs after we transfer an order to a third-party shipping carrier. After the carrier takes possession of the shipment, the carrier assumes responsibility for delivery.
Customers must provide accurate shipping information when placing an order. If a customer provides an incorrect or incomplete address and the carrier delivers the order accordingly, we consider the order fulfilled and do not offer a return or refund on that basis.
If an order arrives damaged or does not arrive, the customer must report the issue within the required timeframe and provide sufficient documentation. Salty Breakers may review and verify the claim before providing a resolution.
Salty Breakers does not accept returns for certain items under any circumstances, including gift cards, digital products, and final sale items.
We consider these items final at the time of purchase and do not provide refunds, exchanges, or replacements unless applicable law requires otherwise.
If you have questions about this Return Policy or wish to submit a request, you may contact us using the information below. Please include enough information for us to identify the order and understand the issue.
We may require identity verification or proof of purchase before processing a request. Response times may vary depending on the complexity of the inquiry.
Email: help@saltybreakers.com
Phone: 855-799-3484
Address: Salty Breakers: 6740 Crosswinds Dr N Ste K, St. Petersburg, FL 33710